Effective Date: 11.10.2024
Last Updated: 11.10.2024
Welcome to Dhruwo Cabs (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
Name, phone number, email address, pickup and drop-off locations, billing details, etc. - Booking Information:
Details of your trips, preferred vehicle type, date and time of travel, etc. - Driver/Partner Information:
Information provided by drivers and bike partners during onboarding and usage of our platform. - Technical Information:
IP address, browser type, device details, operating system, and access times. - Communication Information:
Messages, calls, feedback, or support inquiries made with our customer service team.
2. How We Use Your Information
We use your information to:
- Process and manage cab and bike bookings.
- Facilitate communication between customers and drivers.
- Improve and personalize user experience.
- Ensure the smooth operation of our platform.
- Send important updates regarding your rides, bookings, and account.
- Analyze service usage to enhance our services.
- Comply with legal obligations and enforce our policies.
3. Sharing of Information
We do not sell your personal information.
However, we may share information in the following scenarios:
- With our cab and bike partners to fulfill your booking requests.
- With service providers assisting in operations (such as payment processors or SMS/communication services).
- When required by law or in response to valid requests by public authorities.
- In case of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Choices and Rights
You may:
- Update or correct your personal information by contacting us.
- Request deletion of your account or personal data.
- Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
6. Cookies and Tracking
We may use cookies and similar tracking technologies to improve your browsing experience and analyze usage patterns.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Changes are effective when posted.
9. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights or file a complaint, please contact:
Dhruwo Cabs
Email: contact@dhruwocabs.com
Phone: +918047116688
Address: Pandaveswar, West Bengal – 713346