Dhruwo Cabs

Cancellation and Refund Policy

Effective Date: 11.10.2024
Last Updated: 11.10.2024

At Dhruwo Cabs, we aim to provide our customers with reliable and convenient cab and bike services. We understand that plans can change, and we have created a clear Cancellation and Refund Policy to ensure transparency and fairness for both customers and partners.

1. Cancellation Policy

  • Customer-Initiated Cancellations:
    • Customers can cancel their booking by contacting our customer support or through the booking confirmation link, if applicable.
    • Cancellation Timeframes:
      • More than 2 hours before pickup: No cancellation charge.
      • Within 2 hours of pickup: A cancellation charge may apply, depending on the distance and vehicle assigned.
  • Driver/Partner-Initiated Cancellations:
    • If a driver cancels the booking after accepting it, Dhruwo Cabs will make every effort to assign another driver promptly.
    • Customers will not be charged for cancellations initiated by drivers.
  • No Show:
    • If the customer is unreachable or not available at the pickup location without prior notice, the booking may be treated as a “No Show” and cancellation charges may apply.

2. Refund Policy

  • Eligibility for Refund:
    • Full refund if the booking is canceled by Dhruwo Cabs due to no driver availability.
    • Full or partial refund in case of service failure or significant inconvenience caused by Dhruwo Cabs or its partners.
    • No refund if the customer cancels within 2 hours of the scheduled pickup without a valid reason.
  • Refund Processing:
    • Eligible refunds will be processed within 7-10 business days from the date of confirmation.
    • Refunds will be credited to the original mode of payment (bank account, UPI, wallet, etc.).

3. Important Points to Note

  • Refund eligibility is subject to review by Dhruwo Cabs and may vary on a case-by-case basis.
  • Promotional discounts and coupons used during booking are non-refundable.
  • In case of disputes, Dhruwo Cabs’ decision will be final and binding.
  • Service charges, if any, may not be refundable.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please:

  • Call our customer support at 08047116688.
  • Email us at contact@dhruwocabs.com with your booking details.
  • Mention your booking ID, date, and reason for cancellation or refund request.

Our team will review your request and get back to you promptly.

5. Contact Information

For any questions regarding cancellations or refunds, please contact:

Dhruwo Cabs
Email: contact@dhruwocabs.com
Phone: 08047116688
Address: Pandaveswar, West Bengal – 713346